Responsible Gambling hype96 — Play Safe, Stay in Control

Hype96 Responsible Gaming Philosophy

For hype96, responsible gaming is not optional — it is a commitment. Since the platform launched in 2019, we have built every aspect of hype96 with one core question in mind: how do we ensure that every player in Malaysia can enjoy our entertainment safely, in control, and without it negatively affecting their lives?

Online betting — whether it is Sports Betting on Malaysia Super League football, badminton, IPL cricket, poker, jackpot slots, or live casino — is a form of entertainment like any other. It should bring enjoyment, add excitement to watching your favourite matches, or deliver a thrilling casino experience — not become a source of financial stress or mental strain.

Hype96 recognises that a small proportion of players may struggle to manage their gambling habits. This is not a personal failing — it is a reality acknowledged globally across the gambling industry. Our response is to invest seriously in prevention tools, early detection systems, and empathetic support.

We have no interest in players who gamble with money they cannot afford to lose. We do not want profits that come at someone else's expense. These principles are not just words on paper — they are embedded in how we design our platform, train our support team, and make business decisions every day.

Overview of hype96 Self-Control Tools

Hype96 provides the most comprehensive set of self-control tools in the industry for Malaysian players. All tools are directly accessible and can be activated by players themselves through the account settings section, without needing to contact customer support first — though our team is always on hand to help if you need guidance.

Here is a summary of the self-control tools available at hype96:

• Deposit Limit: Set a maximum deposit amount for any given daily, weekly, or monthly period.
• Loss Limits Set a maximum net loss limit for the period of your choice.
• Session Time Limit: Limit the amount of time you spend on the hype96 platform per session or per day.
• Session Time Reminders: Receive periodic notifications reminding you how long you've been playing in the current session.
• Cooling-Off Period: Take a voluntary break ranging from 24 hours to 30 days — account access and all betting activity are completely disabled during this period.
• Self-Exclusion: Exclude yourself entirely from the hype96 platform for an extended period — anywhere from 3 months to permanently.

All limits take effect immediately once saved. Except in certain situations, changes that increase a limit (such as raising a deposit limit) require a 24-hour waiting period before taking effect — this is a safeguard designed to prevent impulsive decisions made in the heat of the moment.

Deposit Limits — Keep Your Spending in Check

Deposit limits are among the most effective self-control tools for Malaysian players who want to keep their spending within affordable bounds. At hype96, you can set the following deposit limits:

• Daily Deposit Limit: The maximum amount you can deposit within a 24-hour period (for example, RM100 per day).
• Weekly Deposit Limit: The maximum amount you can deposit over any seven consecutive days.
• Monthly Deposit Limit: The maximum total deposit allowed within a full calendar month.

Once your deposit limit is reached, hype96's system will automatically block any further deposit attempts until the period resets or a new lower limit takes effect. This means that even in moments when you feel the urge to top up, the system keeps you within the boundaries you set for yourself when you were thinking clearly.

Deposit limits can be reduced immediately, but increasing a limit requires a 24-hour waiting period before it takes effect, giving you time to reconsider any impulsive decisions.

Loss Limits & Session Time Limits

Loss Limits allows you to set the maximum amount you are willing to lose within a given period. This differs from a deposit limit in that it takes your net winnings and losses into account:

• Daily Loss Limit — For example, a maximum net loss of RM50 per day.
• Weekly Loss Limit — For example, a maximum net loss of RM200 per week.
• Monthly Loss Limit — A net loss limit covering a full calendar month.

Once the loss limit is reached, the hype96 platform will block access to all games until the limit resets or a new limit takes effect. Winnings do not count toward this limit — only net losses are taken into account.

Play Time Limit is a tool that helps you avoid excessively long gaming sessions that could impair your judgement:

• Session time limit — Set the maximum duration you can play in a single continuous session.
• Daily time limit — The maximum amount of time you can spend on the hype96 platform in a single day.
• Periodic reminders — Receive an alert every 30 or 60 minutes reminding you how long you have been playing in your current session.

Research shows that extended gaming sessions without breaks can impair sound decision-making. hype96's play time limits help you stay sharp and in control.

Cooling-Off Period & Full Self-Exclusion

When lighter controls such as deposit limits and play time limits are not enough, hype96 offers stronger options:

Cooling-Off Period is an option to voluntarily suspend access to your account for a set period:

• 24 hours — A full one-day break from all betting activity.
• 7 days — A full week away.
• 14 days — A two-week break.
• 30 days — A full month away.

During an active cooling-off period, you will not be able to log in, make deposits, place bets, or access any part of the hype96 platform. A cooling-off period cannot be cancelled early — this is an intentional design feature to protect you from impulsive decisions made under stress.

Self-Exclusion is the most powerful option we offer — for those who feel they need a longer break from the platform:

• 3 months, 6 months, 12 months, or permanent.
• During a self-exclusion period, your account is fully locked and no marketing communications will be sent to you.
• Requests to end a self-exclusion before the period expires require a mandatory waiting period and a review by our team.
• For permanent self-exclusion, the deactivation process requires a thorough review and a minimum waiting period of 7 working days.

Problem Gambling Warning Signs

Problem gambling rarely develops overnight — it typically starts gradually, with small shifts in attitude and behavior. Recognizing the early signs is key to taking action before things become more serious. Here are the warning signs to watch for in yourself or someone you care about:

• Gambling with money that should be set aside for essentials such as rent, bills, groceries, or loan repayments.
• Borrowing money from family, friends, or using a credit card solely for the purpose of gambling.
• Continuing to play despite originally intending to stop — unable to quit when planned.
• Lying to family or friends about how much time or money you have spent on gambling.
• Using gambling as an escape from stress, anxiety, depression, or relationship difficulties.
• Feeling anxious, irritable, or restless when unable to gamble or when trying to stop.
• Continuously increasing the size of your bets to achieve the same level of excitement as before.
• Neglecting work, family, or social responsibilities due to time spent gambling.
• Manipulating financial transactions to conceal gambling activity from a partner or family members.
• Feeling regret, guilt, or distress after a gaming session but returning to play again shortly after.

If you identify two or more of the above signs in yourself, this is a signal to take seriously. hype96 is here to help — and there is no shame in asking for support. Many players have successfully regained control with the right help at the right time.

Self-Assessment — Is Your Gaming Still Under Control?

Answer the following questions honestly. This is not a formal diagnostic test, but it can help you assess whether your gambling habits are within a healthy range:

• Have you ever wagered more than you originally intended within a single session?
• Have you ever gambled with money that was meant for bills or other essential needs?
• Have you ever lied to someone about how much time or money you've spent gambling?
• Have you ever tried to stop or cut back on gambling but been unable to do so?
• Have you ever felt the urge to win back money you have lost?
• Has gambling ever caused conflict in your relationships with family or friends?
• Do you gamble to escape problems or negative feelings?

Protection of Minors

Hype96 takes the protection of minors from accessing the betting platform very seriously. The minimum age to register and use hype96 is 21 years old. The measures we take to prevent underage access include:

• Age verification during registration — all new players are required to confirm they are at least 21 years old.
• A KYC (Know Your Customer) process requiring identity verification through official documents such as a Malaysian MyKad.
• A monitoring system that detects behavioral patterns inconsistent with adult users.
• Hype96 reserves the right to request age verification documents at any time and to suspend an account until verification is complete.

Guide for Parents & Guardians: If you have children or dependants at home who share a device with you, we encourage you to:

• Always log out of your hype96 account after every session and never save your password on a shared device.
• Use the parental control features available on your device to block access to betting sites.
• Have open conversations with your children about the risks of gambling and why it is not appropriate for them.

If you suspect that someone under the age of 21 has accessed or registered an account on hype96, please contact us immediately at support@hype96.biz so we can take prompt action.

How to Activate Self-Control Tools on hype96

Activating self-control tools on hype96 is straightforward and can be done in just a few steps. Here is a quick guide:

• Log in into your hype96 account using your username and password.
• Click on profile icon or your name in the top right corner of the platform to open the account menu.
• Select "Account Settings" or "Security & Controls" from the dropdown list.
• Select the tab "Responsible Gaming" to access all self-control tools.
• Choose the type of control you want to activate — deposit limit, loss limit, time limit, cooling-off period, or self-exclusion.
• Enter your preferred limit value and save settings. Limits that reduce your current limit take effect immediately.

If you experience any difficulties or would like assistance from our support team to activate self-control tools, reach out to us via live chat 24/7 within the platform, WhatsApp, or email at support@hype96.biz. Requests to activate a cooling-off period or self-exclusion through support channels will be handled with the highest priority.

Get Help — You Don't Have to Face This Alone

Asking for help is a sign of strength, not weakness. If you feel that gambling is starting to affect your life — your relationships, finances, work, or mental health — there are several support resources you can turn to:

• hype96 Support Team: Reach us directly at support@hype96.biz or via 24/7 live chat within the platform. Our team is trained to offer initial support with empathy and without judgment. We can help you activate self-control tools, process a self-exclusion request, or simply listen to your concerns.
• Talk to Someone You Trust: Sometimes, the most important first step is sharing your feelings and challenges with someone you trust — a family member, a close friend, or a mentor.
• Professional Counselling: A qualified counsellor or psychologist can help you understand and address the underlying issues behind problematic gambling habits. In Malaysia, counselling services are accessible through government health clinics or private practices.

Hype96 also provides proactive support — if our system detects suspicious gambling patterns such as unusually long continuous sessions or a sudden spike in bet amounts following a losing streak, our team may reach out to you proactively to share information about available self-control tools. This is not meant to inconvenience you — it is our way of showing that we genuinely care.