Privacy Policy hype96 — Our Commitment to Malaysian Player Data Protection

Information We Collect at hype96

When you register and use the hype96 platform, we collect several categories of information to enable us to provide you with a secure, fully functional, and relevant service. The categories of information collected are as follows:

Personal Identity Information — Full name, date of birth, Malaysian identity card number (MyKad) or passport, mobile number, and email address. This information is required to verify your identity (KYC process) and ensure that only eligible individuals can access our platform.

Financial Information — Malaysian bank account details, eWallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay), local debit card numbers, and deposit and withdrawal transaction records. This information is used solely to process your payments and winnings withdrawals.

Platform Usage Information — Account activity logs, betting history (Sports Betting, Live Casino, slots, poker), login sessions, IP addresses, device type and web browser used, and technical data related to platform usage.

Communication Information — Records of conversations with the hype96 support team via live chat, WhatsApp and email — including the time, date and content of those communications — are retained for quality control and dispute resolution purposes.

How hype96 Uses Your Data

Hype96 uses the information collected for legitimate and clearly defined purposes. We do not use your data for any purpose not stated here without first obtaining your consent. The primary purposes for which data is used are as follows:

• Identity Verification (KYC): Ensuring that all registered players are verified individuals aged 21 and above who meet hype96's platform eligibility requirements.
• Transaction Processing: Processing deposits, withdrawal of winnings and any other financial transactions related to your account.
• Account Security: Detecting and preventing unauthorized access, fraud, money laundering, and any suspicious activity involving your account.
• Service Delivery: Personalising your hype96 platform experience based on your preferences, including relevant game recommendations and suitable promotional offers.
• Legal Compliance: Fulfil applicable legal and regulatory compliance obligations, including anti-money laundering (AML) laws.
• Customer Support: Processing and resolving enquiries, complaints or requests for assistance submitted by you to the hype96 support team.
• Responsible Gaming: Detecting gaming patterns that may indicate a problem and offering appropriate assistance to players who need support.
• Service Communications: Sending important account-related notifications such as transaction confirmations, security updates and changes to terms.

Data Sharing & Disclosure to Third Parties

Hype96 does not sell, rent or trade your personal information to any third party for their own marketing purposes. This is an absolute commitment on our part. However, there are limited situations in which we may need to share your data:

• Payment Service Providers: Required financial information is shared with Malaysian payment providers — such as FPX processors, DuitNow providers, and eWallet platforms (Touch 'n Go, GrabPay, Boost, ShopeePay) — solely for transaction processing purposes. These providers are bound by strict confidentiality agreements.
• Game Providers: Minimum technical data required is shared with licensed game providers (such as Evolution Gaming, Pragmatic Play Live, Asia Gaming) for the purpose of delivering gaming services. These providers do not receive full personal identity information.
• Authorities: hype96 will disclose required information to the relevant authorities when mandated by Malaysian law, court order or investigations related to the prevention of financial crime.
• Technology Providers: Technical infrastructure and cybersecurity providers engaged by hype96 may have limited access to data for system maintenance purposes, subject to strict confidentiality agreements.

Data Security at hype96

The security of your data is a top priority at hype96. We continuously invest in the latest security technologies and procedures to ensure your personal and financial information remains protected at all times. The security measures we employ include:

• 256-bit SSL Encryption: All communications between your web browser and hype96's servers are protected by industry-standard Transport Layer Security (TLS) encryption — the same standard used by major banking institutions in Malaysia.
• Two-Factor Authentication (2FA): An additional security layer is available for all hype96 accounts. We encourage all players to enable 2FA to protect their accounts from unauthorised access, even if their password becomes known to another party.
• 24/7 Security Monitoring: Our automated security monitoring system operates around the clock to detect suspicious activity, unauthorised login attempts, and any anomalies in account usage patterns.
• Encrypted Data Storage: All personal and financial data is stored in encrypted databases — data is never stored in plain, directly readable text.
• Internal Access Controls: Access to players' personal data within hype96's systems is restricted to staff who require it to carry out their duties. All access is logged and monitored.
• Regular Security Audits: hype96 conducts regular security audits and penetration testing to identify and address any vulnerabilities in our systems before they can be exploited.

While we take all reasonable steps to protect your data, no digital security system can be guaranteed 100% safe against every threat. We therefore also need your cooperation in keeping your password and account information secure.

Data Retention Period

Hype96 retains your personal data for as long as necessary for the purposes described in this Privacy Policy, or as required by applicable laws and regulations. The general principles we follow are:

• Active Account Data: For as long as your account remains active on hype96, we retain all relevant information to ensure our services function properly.
• After Account Closure: Once an account is closed — whether at the player's request or by hype96 — basic personal data is retained for a minimum of five years to meet legal compliance obligations related to anti-money laundering and financial record-keeping.
• Financial Transaction Records: Financial transaction records are retained for the period required under Malaysian laws governing financial records and tax reporting.
• Communication Data: Communication records with the support team are retained for two years from the date of the relevant communication, for quality control and dispute resolution purposes.

Your Rights as a hype96 User

As a registered hype96 player, you have the following rights regarding your personal data. hype96 is committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to know what personal data hype96 holds about you and how it is used. You may request a copy of that data at any time.
• Right to Rectification: If the data we hold about you is inaccurate or incomplete, you have the right to request that a correction be made. You may also update certain information directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data — subject to legal retention obligations that may prevent full erasure in some cases.
• Right to Restrict Processing: You have the right to request that we restrict how we process your data in certain circumstances — for example, while you are disputing the accuracy of data we hold.
• Right to Withdraw Consent: Where data processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.
• Right to Complain: If you are dissatisfied with how hype96 handles your data, you have the right to lodge a complaint directly with us or with the relevant regulatory authority.

To exercise any of the rights above, please contact the hype96 privacy team by email at support@hype96.biz with the subject line "Data Privacy Request". We will process your request within a reasonable timeframe, typically within 14 business days. We may need to verify your identity before processing any requests relating to personal data.

Cookies & Tracking Technologies

Hype96 uses cookies and similar tracking technologies to enhance your experience on our platform. The categories of cookies we use are as follows:

• Essential Cookies: Required for the platform's core functions to operate — including login session verification, security and language preferences. These cookies cannot be disabled, as the platform will not function properly without them.
• Performance Cookies: Collects anonymised data on how players use the hype96 platform — including the most frequently visited pages, time spent, and navigation paths. This information helps us improve the overall user experience.
• Functional Cookies: Remembering your preferences and settings — such as display language, game preferences and other personal configurations — to ensure a smoother experience every time you log in.
• Security Cookies: Used for identity verification, fraud prevention, and protection against cyber threats such as CSRF (Cross-Site Request Forgery).

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the hype96 platform and could prevent you from logging in or using the service in full.

Child Protection

Hype96 does not provide services to individuals under the age of 21. We do not knowingly collect or process personal data from children or minors. The measures we have in place to protect minors include:

• All new players are required to confirm that they are at least 21 years of age at the time of registration.
• Hype96 conducts age verification through the KYC (Know Your Customer) process and reserves the right to request identity verification documents at any time.
• If we determine that an account was registered by an individual under 21 years of age, the account will be terminated immediately and all collected data will be deleted in accordance with established procedures.

If you believe someone under the age of 21 has registered an account on hype96 without authorization, please contact us immediately at support@hype96.biz so we can take the appropriate action.

Cross-Border Data Transfers

In the course of its operations, hype96 works with service providers that may be located or store data outside Malaysia. This includes certain international game providers and the cloud infrastructure we use. In all such cases:

• We ensure that any transfer of data outside Malaysia takes place only when necessary for the purposes set out in this Privacy Policy.
• All overseas data recipients are required through contractual agreements to comply with data protection standards equivalent to or higher than those applied in Malaysia.
• Transfers of sensitive financial data to Malaysian payment providers — including DuitNow, FPX, Touch 'n Go eWallet, and GrabPay — are conducted in accordance with security standards set by Bank Negara Malaysia and the respective providers.

Hype96 always prioritizes the use of local Malaysian providers and infrastructure wherever available, to minimize the need for cross-border data transfers.

Amendments to This Privacy Policy

Hype96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, technology, applicable laws, or business requirements. Whenever an amendment is made:

• The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent amendment.
• For significant changes that affect how we use or share your data, hype96 will notify you via an in-platform notification or an email to the address registered on your account.
• Continued use of the hype96 platform after any amendments are published will be considered acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically so you remain informed about how we protect and use your information. The latest version of the Privacy Policy is always available on this page.

Contact Us About Data Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how hype96 handles your personal data, you can reach us through the following channels:

• Privacy Email: support@hype96.biz — please include "Data Privacy Request" in the email subject line to help us handle your enquiry promptly.
• Live Chat: Available 24/7 within the hype96 platform — ideal for general inquiries about your privacy and account.
• WhatsApp: For more detailed inquiries that require supporting documents or additional information.

Our team will endeavour to respond to all privacy-related enquiries within 14 working days. For more complex requests, such as full data access or data deletion requests, processing may take longer and we will inform you of the expected timeframe.

All data privacy communications are conducted entirely in Malay to ensure Malaysian players can understand and raise their concerns clearly and comfortably.